How to train personnel if staff number exceeds hundreds of people and branch offices are spread out across the country?
Zlata Lupilina, former director of staff learning and quality assurance department at “Trust” bank. She held this position from May to December 2016. At the end of the year, the bank was found to be insolvent and National Bank of Ukraine started liquidation proceedings.
When I joined “Trust”, the recent project for development of retail lending network had started there and the bank had been massively recruiting new specialists. Our department consisting of three members had received two tasks from the executive team: to set up learning process for new employees and to organize training for current ones. We had to launch a program, which would allow to train staff as proficient as possible with minimal financial and time expenditures.